Shipping & Returns
SHIPPING TO LOWER 48 STATES - CONTINENTAL USA ONLY
After your order is completed, you will automatically be sent an "Order Confirmation” by e-mail within 24 hours. This email is your receipt - so don't delete it! We encourage you to review the order and advise us of any spelling or numerical mistakes so that we can quickly make any necessary corrections.
All of the in stock furniture will ship within 3-4 days of the order being placed. Please see below for larger items that require a freight carrier for more information. For any backordered items, we will e-mail you the expected delivery date. At this time you may cancel any order for a full refund if the time frame is unacceptable. All special order items require 10-12 weeks for manufacturing and delivery. Special order items MAY NOT BE CANCELLED after the order is placed.
If items are damaged, OR SUSPECTED TO BE DAMAGED, it must be documented with delivery agent at the time of delivery. The delivery driver must wait while you inspect. If the driver does not agree to wait, note this on the bill of delivery, WHEN YOU SIGN accepting delivery. NOTE ON THE DELIVERY SLIP before you sign your name, if the box shows any signs of damage on the outside. A few of our manufacturers only make home deliveries that are "curbside"- meaning the driver will not carry that package inside your home. In such a case, if you suspect damage, note your concerns on the delivery slip, insist the package be opened for inspection outside, and if the driver refuses, write it down on the delivery slip and get a copy - or refuse delivery. In order to support any potential claim for damages, you must also notify us within 3 business days by email at firstname.lastname@example.org. Once you sign for the delivery, without any notes or complaints, we are not responsible for any damage, color or finish difference.
SHIPPING AND ASSEMBLY
This Website neither designs, manufacturers or ships any of the products offered or sold on this site, and as such, makes no representation or guarantee about the safety of these products, or, in the case of self-assembled items, about whether purchasers who receive such products will properly and safely assemble these items. Product and assembly safety is solely and exclusively the responsibility of the manufacturer, the purchaser, and the shipper.
RETURN POLICY for any FURNITURE listed on this website is as follows: Customer MUST first contact me at email@example.com to obtain an RMA (return merchandise authorization) number before doing anything else. Without this prior approval we will not accept ANY returns. Returns MUST be made within 10 days of purchase.We will accept returns with a 35% restocking fee. The items MUST be returned in NEW condition and UNOPENED in the original packaging. Customer agrees to pay for return shipping charges or freight bills to the address provided.
NO RETURNS ON SPECIAL ORDER MERCHANDISE.
FREIGHT SHIPPING POLICY
What is Free Shipping?
Free shipping promotions cover free curbside delivery. Free shipping and curbside service do not include any inside placement, unpacking, assembly, or any special customer requests.
If special customer requests, delayed delivery, or any other exceptional situations arise, the associated fees (accessorial charges, storage fees, etc.) are not included in free shipping or any other shipping promotions (please refer to Other Extra Charges for details). If accumulated, any extra fees relating to your shipment must be paid separately.
How Does Freight Shipping Work?
Oversized items, such as sofa sectionals, sofa sets and home theater seats, are shipped through freight carriers. The process requires more labor and handling than shipments of smaller items that can be shipped via Fed Ex or UPS and faster service/express delivery is not available for freight shipments - all freight shipments ship with the same speed (the speed will vary from carrier to carrier).
We ship to the 48 continental states only, and our freight carriers offer deliveries during working hours Monday-Friday. For some regions, weekend deliveries might be available with extra charges. For some rural areas that are hardly reachable by trucks, extra charges may apply for delivery. We are not able to ship to P.O. Boxes or APO/FPO addresses.
After we receive a freight order for an in stock item, it usually takes 3-4 business days to process the order and prepare for the shipment. Please be patient with this process, as we need to register your shipment with the freight company and the warehouse needs to pack your items properly to protect them during the transit. After the order is picked up by the carrier, we will email you tracking information.
In addition to the time required for order processing, you will need to allow for transit time. Most freight shipments take 3 to 10 business days for transit after the order leaves the warehouse, if there are no exceptional situations, but the exact time will vary based on factors such as the carrier's service speed, total distance, and weather conditions.
Your shipment will eventually reach the carrier's delivery agent local to your area. This delivery agent will call you to set up a delivery appointment. As the freight company delivers multiple orders on each day, they are able to schedule a specific date but not able to narrow down the time window.
Some carriers will contact you prior to delivery to schedule a date. We recommend you call the carrier on the date of your delivery to confirm, as delays may occur.
You must schedule a date for your delivery because an individual will be required to be present for the delivery, perform a general inspection of the packages, and sign for the shipment, noting down any shipping damage that may be present. Keep your copy of your paperwork, and contact firstname.lastname@example.org within 3 days of your delivery date for assistance with any damaged items. You must contact us within this period to be eligible for assistance and a resolution to any product issues (defects or damages). We do not cover problems being claimed to us after 3 days. In case of damage in transit, a replacement is only available when proper notations are made to the Bill of Lading/Proof of Delivery Form. Please keep your original packaging for 30 days, and the item will need to be wrapped and packaged properly for a return shipment. All damage claims must be accompanied by a photo of the damage and written explanation of the problem/situation.
Storage Fees and Re-Delivery Fees
To avoid storage charges relating to your shipment (please refer to Other Extra Charges listed below for more details), please provide accurate telephone numbers upon ordering - telephone numbers you will be able to be reached at during working hours. Your telephone number(s) should also have functional voice messaging systems in case you are not available to take the carrier's call when they attempt to reach you.
If the carrier cannot reach you through the telephone number(s) you have provided upon order placement (i.e. voice messages not returned, no answer, incorrect telephone number, etc.), Casual Home Furnishings will be notified by the carrier and we will then attempt to contact you through email to both obtain a better telephone number and encourage you to contact the carrier directly to schedule a delivery date for your order.
By placing an order with Casual Home Furnishings, you are also agreeing to pay any outstanding storage fees resulting from a lack of communication between you and the carrier or from a request for delivery outside of their allotted delivery timeframe.
If you cannot be contacted and spoken with after multiple attempts to do so by both Casual Home Furnishings as well as the carrier and delivery agent, Casual Home Furnishings and our carriers reserve the right to consider your order forfeit and return the shipment to the warehouse. This will constitute a cancelled order, and your refund will be based on our standard return policy.
Free shipping promotions and default shipping options are for curbside delivery, which is a delivery of your packages to the first dry area at your address (outdoors). Upgrades to delivery inside your building may be available for some items (not all) shipping with a freight carrier for an additional fee, because additional time and labor is required.
However, not every freight carrier offers upgrade services. Please check with our customer service if the desired service is not offered on the product web page for the item you are interested in before placing your order. If your item ships with a carrier that does not offer upgrade services and you would like to upgrade the service level after your order has left our warehouse, we will be unable to assist you in upgrading.
Inside Delivery: This service covers inside placement of your shipment up to two flights of stairs or use of a freight elevator. Inside Delivery does not include any unpacking, assembly or trash removal. Basement deliveries for inside delivery services are not available.
Storage Fees: If the freight carrier's delivery agent is not able to reach the recipient of any given shipment within 1-6 days (exact time varies from area to area) after their first phone call, or if the carrier/agent has to hold the packages in their warehouse, the recipient will be subject to storage fees. The charge will differ depending on the area, size of shipment, and the agent's policies. Please contact Casual Home Furnishings for an exact amount if your order has been held in storage.
Remote Area Charges: For some rural areas, islands, or any type of location that is difficult to acess and requires additiona time and/or labor to delivery to, an extra fee will apply for your delivery. The exact amount of the charge varies and customer service will contact you as soon as requested by the carrier. In addition, you may opt to contact us prior to placing your order to provide your zip code so we may check to see if your area requires extra fees.
Prices provided on this page are only estimates and may change based on our carriers' requirements. By placing an order with Casual Home Furnishings, you authorize us to charge your credit card/payment account for any charges related to special delivery situations, which, as stated above, are result of additional labor, time, space, and/or handling.
If you have any questions about our policies please contact me at: email@example.com